Shipping Policy

Effective Date: [Effective Date]
Applies to: Orders placed at [Store Name]

Thank you for shopping with us! This Shipping Policy explains how we process and ship orders, estimated delivery times, costs, tracking, international shipments, and what to do if something goes wrong.

1. Order processing

• Processing time: Orders are normally processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).

• Cut-off time: Orders placed before [e.g., 2:00 PM IST] on a business day may be processed the same day. Orders placed after the cut-off or on weekends/holidays will be processed the next business day.

• High-volume periods: During sale events or holidays processing may take longer; we will notify you by email or SMS if delays occur.

2. Shipping methods & delivery times

We offer multiple shipping options. Delivery estimates below are provided after processing is complete:

• Standard Shipping (Economy): 5–9 business days (domestic)

• Expedited Shipping (Fast): 2–4 business days (domestic)

• Overnight / Priority: 1 business day (where available)

• International Shipping: 7–21 business days depending on destination and customs

These are estimates only — actual delivery time may vary due to carrier performance, customs clearance, weather, and local holidays.

3. Shipping rates & fees

• Shipping fees are calculated at checkout based on order weight/size, destination, and chosen shipping method.

• We may offer free standard shipping for orders above [threshold amount]. Any promotional shipping offers will be shown during checkout.

• For bulky or oversized items, extra handling fees may apply; these will be displayed before you confirm your order.

4. International shipments, customs & duties

• For international orders, you are responsible for import duties, customs fees, taxes, or other charges levied by the destination country. These charges are not included in the item price or shipping cost and are the customer’s responsibility.

• Customs processes may add additional time before your order is delivered.

5. Order tracking

• Once your order ships, you will receive a confirmation email containing a tracking number and carrier link (if available).

• Tracking updates are provided by the carrier and may take 24–48 hours to appear after shipping confirmation.

6. Multiple shipments & partial deliveries

• Items in a single order may ship separately from different warehouses. In such cases you may receive multiple tracking numbers and separate shipping charges (if applicable).

7. Failed delivery & address issues

• Please provide a complete and correct shipping address at checkout. If a package is returned to us due to an incorrect address provided by the customer, additional reshipment charges may apply.

• If delivery is attempted and you are not available, the carrier may leave a notice with instructions to re-schedule or pick up the package.

8. Lost, stolen, or damaged items

• Damaged on arrival: If an item arrives damaged, please keep all packaging and contact our support within 48 hours with photos of the damage and packaging. We will investigate and arrange a replacement or refund.

• Lost or stolen packages: If tracking shows delivered but you did not receive the package, contact us and the carrier as soon as possible. We will open an investigation with the carrier and assist you. Resolution may depend on the carrier’s findings.

9. Returns & exchanges

• For information about returns, exchanges, and refunds, please see our Returns Policy. Some items may be excluded from returns (clearance, final sale, perishable goods, hygiene items); these will be noted on the product page.

10. Contact & support

If you have questions about shipping, tracking, or delivery, contact us:

Email: [contact@yourstore.com]
Phone: [+91-XXXXXXXXXX]
Support hours: Monday–Friday, 9:00 AM–6:00 PM [Local Time]

11. Policy updates

We may update this Shipping Policy from time to time. When changes are significant, we will post a notice on our site and update the “Effective Date” at the top.